This article describes the process of monitoring the status of the Kerio Operator and its different functions.
- Access to Kerio Operator Administration
When you are experiencing problems with your connection, we recommend that you monitor the status of your PBX (Private Branch Exchange). Monitoring can be done using the Status section.
Monitoring Active Calls
All current calls can be viewed under Status > Calls.
You can see a table where each call occupies one line, and a graph displays several calls at a time in the Calls section.
Go to the Calls section, especially if you plan to restart the PBX, which may result in an undesired termination of a call in progress.
The Call History section keeps a list of all internal and outbound calls of the PBX. Call History can be viewed under Status > Call History.
To add or remove columns in the call history:
- In the administration interface, go to Status > Call History.
- Mouse-over a name of a column and click the arrow on the right side.
- In Columns, you can:
- Select new columns to add them to the Call History.
- Deselect columns to remove them.
Each line contains information about one call. The following actions can be applied to the call history:
Export to a CSV file - You can click on Advanced > Export to a CSV file to save the file on your local drive.
- Remove All - Click on Advanced > Remove All and confirm your decision in the corresponding dialog.
Individual users can delete their history in the Kerio Operator Softphone. However, this operation only hides the data. They are not removed from the PBX and logs.
Monitoring Recorded Calls
Navigating to the section Status > Recorded Calls displays all calls recorded from call queues. This section displays a table where each recorded call occupies one row. Select a call to listen to it, download it to your computer, or remove it.
- Click Settings to record calls locally or to remote storage.
Monitoring a Kerio Operator Dial Plan
A dial plan contains a list of all the used extensions and their users. You can export this list to a CSV file or print it.
- Go to section Status > Dial Plan to see the list:
Export to CSV — this button exports the data in the format described in the table:
Changing the Dial Plan
If you use automatic phone provisioning and the change in your dial plan may affect automatically provisioned phones, an update of the phone's configuration is needed. Kerio Operator detects such changes automatically and displays a warning. If you confirm this warning, phones will be restarted at the time you selected in the dialog. You can restart the phones later manually in section Configuration > Provisioned Phones.
- To restart the phones, click on the Advanced > Resync phones button.
Monitoring Active Conferences
All current conferences can be viewed under Status > Conferences.
The window displays two tables. Each line in the first table shows one conference. The second table displays information about individual conferences. Just select a conference, and the details in the bottom table are updated.
Monitoring Call Queues
All active call queues and their parameters can be observed in section Status > Call Queues. The window displays three tables. Each line in the first table shows one call queue.
The other tables display agents and callers in a queue. Just select a queue, and the details in table Agents and Callers are updated.
You can also reset the call queue statistics to start from zero. Use the Reset button.
The administration interface allows you to view the status of CPU, memory, and disk space of your computer with Kerio Operator.
System status can be viewed under Status > System Health.
In this section, click Tasks to:
- Restart the telephony subsystem.
- Restart the services.
- Reboot the Kerio Operator.
- Power off the Kerio Operator.
- Perform a factory reset of the Kerio Operator.
The Support information link generates an asterisk configuration file and the last 100 lines of all logs. This information may be helpful, especially when solving issues in cooperation with the Kerio Technologies technical support.
See detailed information about disk space usage by clicking on Manage. This opens a dialog with information about disk usage of audio files, voicemail, and the configuration file of Kerio Operator.
In the Storage Space chart, the graph shows the used space and not the space available.
For example, if the graph shows 64% for the recorded calls, it means that 64% is used for storing calls and then, other files take up the additional 36%.