Configuring Remote FTP/SFTP Storage for Backup and Call Recordings

Overview

You can configure an FTP or SFTP server as your remote storage to store data backups and call recordings.

Step-By-Step Guide

Configuring an FTP server

1. In the administration interface, go to Integration > Remote Storage.
2. Key in the Hostname of the FTP server.
3. Key in your FTP server Username and Password.
4. Click Test Connection.

Configuring an SFTP server

1. In the administration interface, go to Integration > Remote Storage.
2. Key in the Hostname of the SFTP server.
3. Key in your SFTP server Username.
4. Authenticate either with the SFTP password or through SSH.

Methods for Authentication

1. Authenticate using a password:
   1. Key in your SFTP server Password.
   2. Click Test Connection.
2. Authenticate using ssh keys:
   1. Check Use SFTP (SSH File Transfer Protocol).
   2. If the public key is already configured on the SFTP server and you have a private ssh key, click Upload Private Key. Else, click Generate Key Pairs to create new keys for integration. A public key gets downloaded to be configured on the SFTP server.
   3. Click Test Connection.

Note: If you are replacing an existing SFTP server configuration with a new SFTP server, click Remove Key before uploading or generating a new pair of keys.