You want a way to place a call on hold on one of your phones and then pick up the on-hold call from another phone without transferring the call. You require guidance on configuring or using the Call Parking feature to answer on-hold calls from a different line.
Call parking is a special type of call transfer available within Kerio Operator that you can use to answer on-hold calls from another phone without directly transferring. Parked calls wait for the callee on a unique number rather than on a particular extension, allowing the call to be picked up from another phone using this parking extension.
To begin using Call Parking, you must first enable the feature.
Configuring call parking
- In the administration interface, go to the PBX Services section.
- Double-click Call parking to open the Edit Service dialog box.
- Select the Service is enabled option.
- In the Service extension field, type the call parking prefix.
- Note: You can leave the default prefix setting *5.
- Set the timeout (40 seconds by default).
- Note: When the defined timeout expires, the call falls back to the original extension that received the call.
- Set the number of digits for parking positions.
- Note: Uses the same number of digits used for your extensions (your dial plan). Users can park calls on positions that match their extension numbers.
- Click OK to save your settings.
Using call parking
- Parking a Call
- Initiate or answer the call.
- Select the call transfer function on your phone.
- Dial the call parking number. You can:
- Dial the whole parking slot number (for example, *512) to park the call to the specific slot.
- Dial the Call parking extension only (for example, *5) to park the call in the first available parking slot. The voice-prompt message tells you the number of the first available parking slot.
- Select the call transfer function on your phone and terminate the call.
- Unparking a call
- Pick up the phone.
- Dial the call parking number (for example, *512).
- Note: If nobody answers the parked call before the timeout expires, the call falls back to the original extension.