Overview

This article describes how to reach out to the GFI Sales Team for any queries within their scope of support, such as license expiry or renewals, upgrading to GFI Unlimited etc.

Solution

Prerequisites - You will be required to provide the following information to GFI Sales:

• The name and company of the person who purchased the license
• Your license key
• The purchased date
• The invoice issued by your GFI Sales Partner

The scope of support offered by the GFI Sales teams includes the following:

• Extend licensing dates
• Billing issues
• NFR Licensing
• Expired Licenses
• Trial Licenses
• Renew licenses
• Plan Upgrades (Specific to the GFI products)
• Combine multiple license keys

Contact Information

Specific contact information for Sales varies depending on region or country. To contact GFI Sales email Sales@GFI.com or review the following steps:

1. Navigate to the GFI Contact Us Site.

2. Select a Country or Region.

3. Review the contact details in the Sales and Technical support sections, as shown in the following example for Asia.