Articles

Basic Information FAQs Feature requests

• SIP Retransmission Timeout Critical Request

  Overview   Sometimes, the following warning entry related to Session Initiation Protocol (SIP) extension appears in the logs: [28/May/2019 20:39:58] Asterisk: SIP retransmission timeout for host 192.1...

• Determining the Logo Parameters for Phone Firmwares

  Overview   You can display your company logo on hardware phones supported by Kerio Operator. Each phone firmware needs a logo in a different format. This article describes the process to determine the...

• Configuring the X-Lite Software Phone

  Overview This article describes the process to follow in order to configure the X-Lite software phone in Kerio Operator. X-Lite software phone needs to be installed in order to configure.   Back to to...

• Configuring the Acrobits Groundwire Software Phone

  Overview This article describes the process to follow in order to configure the Acrobits Groundwire software phone in Kerio Operator. Acrobits Groundwire software phone needs to be installed in order ...

• Adding Phones Manually

  Overview This article describes the process of adding phones manually in Kerio Operator. In order to process this, you need to know the phone's hardware address and the type of phone.   Back to top   ...

• Adding Video Codecs to Interfaces in Kerio Operator

  Overview This article will describe the process of adding video codecs for any interface in Kerio Operator, which can be helpful when experiencing video issues.   Back to top   Process Warning: Interf...

• Configuring Call Pickup

  Overview The call pickup function of Kerio Operator enables users to answer a call ringing on an extension on a device at another extension. The PBX distinguishes between two types of call pickup: Cal...

• Configuring Extensions to Allow Only One Incoming Call

  Overview If your phones support multiple calls, you can configure your extensions to reject or redirect additional incoming calls when an extension is already busy with a call. Kerio Operator now hand...

• Creating a Standalone Extension in Kerio Operator

  Overview If you have a phone which is not used by any particular user, you can create a standalone extension for it. An extension is an internal telephone line. Each user can have assigned one or more...

• Understanding Phone Provisioning

  Overview Phone provisioning is used for automatic configurations of selected hardware SIP phones. Phone provisioning means: The phone automatically connects to the PBX after booting and is assigned a ...